Hey there, 90s fashion lover! We know you’re excited to rock those new ankle boots or that fresh pair of aviator sunglasses. At Lightweight Shop, we’re committed to making your shopping experience as smooth as our favorite slip-ons!

Shipping Information

Order Processing

We get it – when you order those perfect athletic sneakers or that stylish backpack, you want them yesterday! That’s why we process all orders within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to get your 90s-inspired fashion to you:

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Perfect for when you need those ballerinas or block heels sooner!

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Great for stocking up on accessories and building your ultimate 90s wardrobe!

Returns & Exchanges

We totally understand – sometimes those perfect ankle boots don’t fit right, or those aviator sunglasses aren’t your vibe once you try them on. No worries! Our returns process is designed to be as effortless as our payment system.

Quick Return Info

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn with original tags and packaging
  • Return Shipping: Customer pays return shipping (we cover exchanges!)
  • Refund Processing: 5-7 business days after we receive your return

Our Simple Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Contact us within 15 days of receiving your order at [email protected] with your order number and what you’d like to return or exchange.

Step 2: Fill Out Our Simple Form

Use this template to make sure you include all the necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Lightweight Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Items to Return/Exchange:

  • [Product Name, Size, Color]
  • [Reason for return/exchange]

Preferred Resolution:

  • [ ] Refund to original payment method
  • [ ] Exchange for [Product Name, Size, Color if different from original]
  • [ ] Store credit

Shipping Address:

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Country]

I confirm that the items are in original condition with tags attached and packaging intact.

Best regards,
[Your Name]

Step 3: Wait for Approval & Instructions

We’ll respond within 1-2 business days with a return authorization and shipping instructions. For exchanges, we’ll help you check availability for your new choice!

Step 4: Ship Your Items Back

Package your items securely in the original packaging if possible, include the return form we provide, and ship to:

Lightweight Shop Returns
2829 Traction Street
Spartanburg, US 29303

Step 5: Receive Your Refund or Exchange

Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Refund Information

Your refund will be processed back to your original payment method within 5-7 business days after we receive your return. The exact timing depends on your financial institution:

  • Credit Cards (Visa, MasterCard, JCB): 3-10 business days after we process
  • PayPal: Typically within 24-48 hours

Note: Original shipping fees are non-refundable, and return shipping is at the customer’s expense unless the item arrived damaged or incorrect.

Items That Cannot Be Returned

To keep our collection fresh and hygienic for all our fashion lovers, we cannot accept returns on:

  • Body jewelry (for hygiene reasons)
  • Anklets that have been removed from original packaging
  • Bag charms with signs of wear
  • Items without original tags or packaging
  • Items that show signs of wear, damage, or alteration

Exchange-Only Items

For athletic sneakers and boots, we can only offer exchanges for size issues within the 15-day window, provided they show no signs of wear and have original soles intact.

International Returns

Since we serve fashion lovers globally (except some remote areas in Asia), international returns follow the same process. However, customers are responsible for any customs duties or international return shipping costs.

Questions?

Our support team is here to help make your Lightweight Shop experience as comfortable as our favorite ballerinas! Email us at [email protected] with any questions about returns or exchanges.

Thanks for shopping with Lightweight Shop – where 90s fashion meets modern convenience! ✨