Welcome to Lightweight Shop! We’re here to make your shopping experience as effortless and comfortable as our fashion. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly support team.

Product Questions

What types of products do you offer?
We specialize in 90s-inspired fashion that blends style with comfort. Our collection includes items like ankle boots, athletic sneakers, aviator sunglasses, ballerinas, backpacks, fanny packs, bags, wallets, accessories (such as anklets, bracelets, and body jewelry), belts, and decorative pieces like bag charms and shoe clips. Everything is curated to give you a lightweight, trendy look.
Are your products true to size?
Yes, we strive to provide accurate sizing for all our items. However, if you’re unsure, check our product pages for size guides or contact us at [email protected] for advice. We want you to feel confident in your fit, just like in our comfy slip-ons!
Do you have products for specific regions?
We ship globally to fashion lovers everywhere! However, due to logistical constraints, deliveries to some parts of Asia and remote areas might not be available. If you have questions about your location, just ask our support team.

Shipping & Delivery

What shipping options do you offer?
We have two convenient methods: Standard Shipping (via DHL or FedEx) for $12.95, delivering in 10-15 business days after dispatch, and Free Shipping (via EMS) for orders over $50, which takes 15-25 business days. Both ensure your trendy finds arrive safely at your doorstep.
How long does order processing take?
We handle your orders with care! Processing takes 1-2 business days to check everything from bags to body jewelry for quality. Once dispatched, you’ll get a tracking number via email to follow your package’s journey.
Do you ship to my country?
We ship worldwide, but some areas in Asia and remote regions might be excluded. If you’re unsure, contact us with your location, and we’ll confirm availability.

Returns & Exchanges

What is your return policy?
You can return items within 15 days of receipt. Please ensure products are in original condition. For details on how to initiate a return, email us at [email protected]. We’re here to help make it stress-free!
Are there any items that cannot be returned?
For hygiene reasons, items like body jewelry or used products may not be eligible. Check our full return policy or contact us for specifics.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and easy transactions. Shop with confidence!
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders faster and enjoy future perks. It’s all about making your experience light and easy.

General Support

How can I contact customer service?
Reach us at [email protected] for any questions about delivery, orders, or style advice. We’re dedicated to helping you every step of the way.
Where is Lightweight Shop based?
Our company is located at 2829 Traction Street, Spartanburg, US 29303. We’re a global shop bringing effortless fashion to your doorstep.

Still have questions? We’d love to hear from you! Email us at [email protected] or check our Privacy Policy and Terms of Service for more details.

Thank you for choosing Lightweight Shop—where style meets comfort in every step!

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